服务台
服务台
The 长滩 Unified School District Help Desk is available to assist you with all of your technology needs. We are trained and ready to handle a wide range of calls related to hardware (PCs, 苹果电脑, 打印机), 软件(窗口, 办公室女士, MS Outlook) and specialized applications used within the district. The Help Desk is also your primary contact to follow up on open issues (a Help Desk ticket number has been assigned to you) or to schedule installations, 移动, create/change user accounts or access.
Important Help Desk 'How To' information:
加快您的帮助台请求
Calls can be delayed at the Service Desk because of incomplete information. To expedite your Service Desk call and receive the quickest possible response on your request, please follow these simple rules:
- 学校/办公室名称
- Name and extension of contact person (the person reporting the problem)
- Name and extension of user (the person with the problem)
- 工作地点 & “站号”(如有)
- Make/Model on the CPU of each equipment you are calling in. (注:如果打印机有问题, please include the make/model on the CPU of the computer that it is connected to
- Detailed description of the problem user is experiencing including exact error message (if possible)
- Troubleshooting user tried to fix the problem.
- When was the last time equipment worked properly?
- Please keep in mind, the more information you give us, the better.
服务台可用:
7:00 a.m. 到下午4:30.m.
Monday - Friday (except District Holidays)
(562) 997-8411
or
通过电子邮件提问
- Send an email 'Help Desk' in Outlook (HelpDesk@lbschools.网).
- To open a ticket automatically for your request, send your email to ServiceDesk@lbschools.网.
服务台在线请求
Electronic and Telephone Tickets
Including Fire and Intrusion Alarm Issues
你可能 创建一个票 在这里:
我的服务台
请选择。”电子产品" or "电信下拉菜单中.